Return Policy + Shipping Info

Returns:

To initiate a return, please email us at ShopSincerelyShilo@gmail.com
We are unable to send return labels at this time so return costs are the responsibility of the customer.
All returns are for store credit only.
Any returns sent after the return time period will not be credited.
Customers have 14 days from the time they receive their package to initiate a return.
Customers will receive an email notification once their return has been processed.
The following items are ineligible for return:

Exchanges:

We are only able to exchange items for another size, you can not send back an item to exchange for a different item.
When making your exchange, please note on the invoice what size you would like us to send out once we receive your return.
If the item you are looking to exchange is out of stock once we receive your package, you will receive store credit.

Shipping Info:

All orders are sent via USPS
You can track your order using USPS.com
All orders ship within 1-3 business days (we are closed on weekends and holidays)
As of 7/14/24, all orders $80+ receive free shipping

Expedited Shipping:

Expedited orders will ship same day, as long as the order is placed before 12pm CST
Any expedited order placed after 12pm CST will be processed the next business day

Damages & Order Errors:

If you receive a damaged item or an incorrect item in your order, please email us at ShopSincerelyShilo@gmail.com